When you setup your camera with our service the whole goal is to get motion detection events or motion and continuous recording. So you should see recordings in your Timeline. They can either be images or videos depending on your camera's capabilities and/or your personal preference.
How you setup motion detection events on your camera depends on the model.
- Amcrest/Foscam/Axis/Sony/Vivotek/Hikvision/Hanwha we can automatically configure your camera with "Auto Setup". This is where we write settings on your camera during the add camera wizard to enable motion detection.
- Other cameras (D-Link, Trendnet for example) require you to take action and setup motion detection in the camera's interface. This depends on the model but typically involves 3 steps. See section 3 of the of this guide.
After setting this up on your camera if you are still not getting motion detection events in your Timeline here are some things you can check.
1. Ensure that your cameras are ON. Click on your "Username" menu and look for your current display message. "Turn Events Off" means that Global Motion Detection is enabled, this is what you want. "Turn Events On" means that your Global Motion Detection is disabled, you don't want this. These setting affects all cameras simultaneously.
Motion Detection can be turned on/off on a per camera basis as well. Click on the arrow to the right of the camera in the Timeline and choose "Edit". Make sure that "Motion Detection" is selected in the Recording Mode (or with a business plan: Event Triggers has Motion Detection selected).
2. Reconfigure your camera connection. From the Timeline page, click the dropdown arrow to the right of the camera, select "Edit" and click the "Reconfigure Connection" button.
3. Check your camera's connectivity. Can you go to the internal IP of the camera without problems?
4. Update the firmware! There is a reason your camera has released new firmware. Bug fixes. So make sure you get the latest and update.
5. If you used Auto Setup with certain camera types, try removing your camera from the portal and adding it again. This resets the settings required.
6. The service relies on motion events sent from the camera. Every camera has system logs. Does it show motion events recently?
7. Did your IP change recently? Take a look at some essential networking tips. Often DNS is the culprit as it can't resolve to our servers.