1) How do I port-forward my camera?
You can read our port-forwarding guide here.
2) How do your recording storage limits work?
Our storage limits refer to the number of days we keep your media. If you have a 7 day plan, any recorded media from the last 7 days will be saved. Same for the 14, 30, 60 and 90 day plans.
3) Can I connect to my DVR/NVR system?
No. We connect directly to the camera over the internet and do not support connection to a local DVR or other network-attached storage. If you have an IP Camera System, then you can still record to the DVR/NVR and our service.
4) Can I download recordings from my cloud account?
Yes, all our paid plans include the abiliy to download individual recordings.
5) Is there an easy way to delete older recordigs I don't want saved anymore?
Yes, you can delete any individual media file. Note that we automatically delete any media older than your storage limit so we take care of this for you.
6) Why am I only seeing images being uploaded to my account? Don't you support video recordings for every camera?
Not necessarily -- it depends on the camera. For many brands we support continuous recording. However changing to motion detection would then be what's available from the camera. For example some models like older Axis cameras or Hikvision only send images. Consult your camera's documentation.
7) Do I have to port forward my camera?
You will most likely need to port-forward your camera through our service. This isn't required if you're using Amcrest, Axis with AVHS or Hanwha cameras. We've provided a port-forwarding guide that explains how to do this. If you don't want to port-forward, then you might want to review our plug and play cameras with Amcrest, Axis and Hanwha.
Keep in mind that if you want to access your camera (with or without our service) from outside your network, this will be a necessity. If you simply want to use our cloud storage feature and FTP videos or images, this is not a requirement.
If you still want to use our service without port forwarding and take advantage of cloud storage follow these steps:
- When you add your camera with the add camera wizard go to step 2 called Network.
- Instead of filling in the network information, press the Skip button. This will mean you won't be able to get a Live View of your camera but you can still save motion events.
- We will provide FTP credentials for you to setup motion detection in your camera interface.
8) What type of camera do I have? MJPEG or H.264?
Typically older cameras are MJPEG cameras where newer ones have H.264 support. Your camera's documentation should let you know what you have. Some support both. Typically it is better to use H.264 as it has better compression thereby saving you some bandwidth, however you can't beat the responsiveness on a Live View with MJPEG cameras. Whatever you have make sure to follow the guides appropriately. Either MJPEG or H.264.
9) Do I need a static IP?
No, it's not necessary. If your IP changes frequently you can use a service like DDNS. Often that is provided as a free service from your camera. See some details here.
10) Failure to play the selected media
Common issue to play any media on your timeline. Reasons are typically corrupt video or images sent from the camera. Usually meaning outdated firmware on your camera.
11) What are the supported mobile devices?
iOS - 10.x, 11.x, 12.x
Android - 5.x, 6.x, 7.x, 8.x, 9.x
12) What are the supported web browsers?
Latest versions of Chrome, Firefox, Microsoft Edge and Safari.